Book Engineer as no cables

[Chow21]

There is no virgin media port at my house. How do I book an engineer

[MOD EDIT: Subject title changed for clarity]

[Tudor]

First check the omnibox on the outside of your house and see if you can trace the wires from it, otherwise call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[Adri_G]

Hello Chow21,

Thanks for your post and for joining the community forum.
We 're sorry to hear that you do not have the right cabling to be able to self-install your services.
Not to worry, as our engineers can help sorting that out, we just need to book an appointment for it - free of charge.

Have you by any chance contacted our team over the phone after your latest post as Tudor suggested above?
Let us know and if not we can help 🙂

[Chow21]

Hi,

I have sorted everything out already. Thank you.

[courtney33]

hello, i was looking on the forum for this issue, could you help with getting an engineer out? we’ve had a lot of trouble already with address issue and delivery issues and now that we finally have our self install kit delivered, it doesn’t fit at all. we have checked if we can find cable in an outside box but since we’re in flats, they’re not accessible at all really. we’re really desperate to get this wifi sorted now asap so it would be a really big help if you could help us with this, thanks! (sorry to highjack the threat) 

[Tudor]

You need to call the previously supplied number.

[Posidon]

Hi

Call the pre-installs team on 0800 052 1734

Or customer service

0345 454 1111

[Tudor]

Don’t call the customer services number unless you want to waste a day.

[Kath_F]

Hi Chow21, 

Thanks for taking the time to come back to us and update your thread. 

We're glad you were able to get things sorted. 

If you have any further issues, feel free to pop back and let us know. 

Take care, 

[Kath_F]

Hi courtney33, 

Thanks for your post and a big welcome to the Community. We're sorry to hear you're having an issue with getting your self install kit installed. We are able to swap the visit over to a manned install for you. 

Checking things this end, I can see you have already contacted the team and they have done this for you. 

Please let us know how the visit goes and if you have any further issues, you know where we are. 

Many thanks,