Virgin Media Community

[scotland1234]

Hi, 

Over the last 5 months Kelly Communications have been to my block of flats installing cables and most recently pre-wiring the external wall. Kelly Communications confirmed they were working on behalf of Virgin Media and they would be in touch soon regarding installation. 

It has been over 3 months since the pre-wiring however, I have no idea when Virgin Media are planning to install. It says nothing when I enter by postcode (says it's not available) and when I have called, no one can answer my question. 

Any help??

[Ayisha_B]

Hi @scotland1234 👋,

A warm welcome to our Community Forums and thanks for your post. 

I will be more than happy to assist you further.

Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.

Hope to hear from you soon 😊

[Ayisha_B]

Thanks for confirming the requested details via PM @scotland1234 

I have now escalated this to our dedicated team who will make contact with you within 10 working day, though typically sooner, to discuss things further.

Keep us posted 😊