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qwakuk
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Bizarre error messages and broadband down

Started a couple of hours ago, connected ,not connected and the SH3 screens tell me ACCESS DENIED to the internet

Now connected but blxxdy slow and now says partial connection only !

See attached

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qwakuk
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Re: Bizarre error messages and broadband down

pics

 

IMG_20210319_152525.jpgIMG_20210319_152326.jpg

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qwakuk
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Message 3 of 47
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Re: Bizarre error messages and broadband down

All these issues only started after the "intelligent wifi" was turned on and cannot be turned off

Samknows box above

and BQM below for last 24 hours

Screenshot 2021-03-19 160451.png461fde3f4524e756f6933a092e821187747ca2ac-19-03-2021.png

 

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Chris_W1
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Message 4 of 47
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Re: Bizarre error messages and broadband down

Hi qwakuk, thanks for the message and sorry to hear that you are having issues with the serivce. I have checked the area for you and can see that you are affected by congestion and we are working hard to get this resolved for you, the fault reference number is F008860805 and is estimated to be fixed on the 24th March. Chris

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qwakuk
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Message 5 of 47
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Re: Bizarre error messages and broadband down

The jpg below shows current speeds over the last weekScreenshot 2021-03-22 135007.png

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Chris_W1
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Re: Bizarre error messages and broadband down

I am sorry to hear that you are having issues with the speed and when the fault is fixed it should improve things, can you let us know if you are still having issues after the fix time? ^Chris

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qwakuk
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Message 7 of 47
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Re: Bizarre error messages and broadband down

Still got slow speeds, are these levels ok or do I need an engineer ?   Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11387500002.540256 qam1
21467500002.540256 qam2
31547500002.540256 qam3
41627500002.740256 qam4
51707500002.940256 qam5
61787500002.940256 qam6
71867500002.940256 qam7
81947500002.740256 qam8
92027500002.740256 qam9
102107500002.540256 qam10
112187500002.540256 qam11
122267500002.540256 qam12
132347500002.540256 qam13
142427500002.540256 qam14
152507500002.540256 qam15
162587500002.539256 qam16
172667500002.540256 qam17
182747500002.440256 qam18
192827500002.238256 qam19
20290750000238256 qam20
212987500002.238256 qam21
223067500001.738256 qam22
233147500001.940256 qam23
24322750000238256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.350871241049380
2Locked40.3145290
3Locked40.32950
4Locked40.32360
5Locked40.91670
6Locked40.31880
7Locked40.92020
8Locked40.92220
9Locked40.31900
10Locked40.31560
11Locked40.3850
12Locked40.3370
13Locked40.3320
14Locked40.3230
15Locked40.3170
16Locked39.8110
17Locked40.3160
18Locked40.3150
19Locked38.9100
20Locked38.9160
21Locked38.9370
22Locked38.9360
23Locked40.3320
24Locked38.9140

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000046.8512064 qam1
23260000046.3512064 qam3
33940002047512064 qam2
42580000045.5512016 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0010
4ATDMA00110
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Z92
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Message 8 of 47
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Re: Bizarre error messages and broadband down

Your levels are fine, but your connection doesn't. When was the last time you rebooted your hub ? It should have been after the engineers had finished in the cabinet, so this morning or late last night. 

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qwakuk
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Message 9 of 47
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Re: Bizarre error messages and broadband down

It was just after midnight, will do it again tonight and check speeds tomorrow.

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qwakuk
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Message 10 of 47
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Re: Bizarre error messages and broadband down

Happy to report, speeds back to normal since yesterday evening

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