Hi qwakuk, thanks for the message and sorry to hear that you are having issues with the serivce. I have checked the area for you and can see that you are affected by congestion and we are working hard to get this resolved for you, the fault reference number is F008860805 and is estimated to be fixed on the 24th March. Chris
Your levels are fine, but your connection doesn't. When was the last time you rebooted your hub ? It should have been after the engineers had finished in the cabinet, so this morning or late last night.