I closed my Virgin Broadband account.
The earliest date for someone to pick up the hub was around 20th January. I booked this.
But then the envelope arrived to return it and I used this instead. I dropped it off at the nearest Collect+/Yodel point (local corner shop).
Since then I have had 20+ SMS messages and emails from Virgin demanding that I still need to return the kit. I have replied to the SMS that I already did and gave the Collect+ reference. The reply said they would look into it.
Last week some guy from Virgin came to the house and again I told him I already returned it. Fortunately I kept the Yodel receipt which I showed him.
Now I got another message saying that today they will send another guy out to bother me at home.
Sort it out, Virgin! Don’t offer people two ways to return the kit if you then harass them when you can’t process that they’ve used the post option.
And no the one thing I have not done is telephoned, because the atrocious offshore customer service was a big reason behind leaving Virgin.