Menu
Reply
Thinkfast
  • 5
  • 0
  • 0
Joining in
173 Views
Message 1 of 4
Flag for a moderator

Been giving a self set up but dont have the wall socket

I been given a self install kit but I don't have a wall socket? How do I get one 

0 Kudos
Reply
-tony-
  • 16.56K
  • 1.31K
  • 3.91K
Very Insightful Person
Very Insightful Person
165 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: Been giving a self set up but dont have the wall socket

if you have self install VM have installed there in the past

start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box

____________________

Tony
0 Kudos
Reply
Thinkfast
  • 5
  • 0
  • 0
Joining in
150 Views
Message 3 of 4
Flag for a moderator

Re: Been giving a self set up but dont have the wall socket

Thank you I had a look and I think the last person that was here changed it over to bt as I live in a ground floor flat and thr person above me has vm so they thought I had vm all ready 

But thank you again how do I get a tech to come and change it 

0 Kudos
Reply
stabilo00
  • 250
  • 32
  • 52
Superfast
84 Views
Message 4 of 4
Flag for a moderator

Re: Been giving a self set up but dont have the wall socket

You need to either hang on here but could be a few days till Virgin respond or ring 0345 454 1111
0 Kudos
Reply