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Didrikoo
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Base light flashing green no connection Hub 3

I just moved into a new property and got my router the other day and followed the setup instructions. After being on hold with customer service for 35min I gave up, and was hoping someone on here could help me. The base light on the router is flashing green and the wifi symbol is a constant green but I have no connection to the internet. I have attached Photos of the outlets I have. 

A29AAF94-4429-4A4C-BA4C-D6EF31DE723B.jpeg

24B44BB0-07BD-449A-973D-63AE81619C54.jpeg

99C531E0-528E-4F17-9031-F069BD16961A.jpeg

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MikeRobbo
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Alessandro Volta
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Re: Base light flashing green no connection Hub 3

Take the cover off the box that you have connected the coax cable to and see if there is another cable coming through the wall.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Didrikoo
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Re: Base light flashing green no connection Hub 3

E89E443D-CE97-4AB2-B27F-6A1AE191680B.jpeg

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-tony-
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Re: Base light flashing green no connection Hub 3

have you rung the activation line - 0800 953 9500

thats pretty old i think - i take it you have tried both outlets

you could remove the isolator - theres one in the cable so its not needed and get one of these

https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd

if it works you are sorted - if not you need a tech

____________________

Tony
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Didrikoo
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Re: Base light flashing green no connection Hub 3

Thank you, I'll have a go at that!

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