Menu
Reply
Highlighted
  • 5
  • 0
  • 0
Tuning in
384 Views
Message 1 of 9
Flag for a moderator

BB says loose connection

Router lights say router on but no WiFi, check for loose connection, no loose connection, then reset, done, then reboot, done. Still flashing green power and then flashing green internet lights. Service check says service is fine but service check fails at Virgin end. Then told to contact but obviously current situation doesn't allow. Now stuck and nowhere to go.

0 Kudos
Reply
Highlighted
  • 39
  • 13
  • 65
Forum Team (Retired)
Forum Team (Retired)
370 Views
Message 2 of 9
Flag for a moderator
Helpful Answer

Re: BB says loose connection

Hi, can you send me your area reference and account number in a private message and I will take a look.


Here to help! I'm a technician helping out whilst working from home. Find out more


Highlighted
  • 5
  • 0
  • 0
Tuning in
369 Views
Message 3 of 9
Flag for a moderator

Re: BB says loose connection

App now says BB problem in my area, fix time 15th April!!!!

0 Kudos
Reply
Highlighted
  • 39
  • 13
  • 65
Forum Team (Retired)
Forum Team (Retired)
352 Views
Message 4 of 9
Flag for a moderator
Helpful Answer

Re: BB says loose connection

yup, noise has crept into the part of the network you are connected to. The network engineers will be on the case soon and resolve it. Highly likely will be before the 14th. Sorry i couldn't resolve the issue for you now but rest assured the field team will be out to fix it.


Here to help! I'm a technician helping out whilst working from home. Find out more


Highlighted
  • 5
  • 0
  • 0
Tuning in
341 Views
Message 5 of 9
Flag for a moderator

Re: BB says loose connection

As I'm home based for work and not just because of Covid, I need the service to work.

If I'm unable to work due to this, how do I claim compensation?

0 Kudos
Reply
Highlighted
  • 30.39K
  • 1.52K
  • 5.28K
Very Insightful Person
Very Insightful Person
338 Views
Message 6 of 9
Flag for a moderator

Re: BB says loose connection

you can not claim compensation for lost work on residential service.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Highlighted
  • 5
  • 0
  • 0
Tuning in
333 Views
Message 7 of 9
Flag for a moderator

Re: BB says loose connection

Ok thanks for the reply. I'll see how long the service is actually unavailable for.

0 Kudos
Reply
Highlighted
  • 39
  • 13
  • 65
Forum Team (Retired)
Forum Team (Retired)
299 Views
Message 8 of 9
Flag for a moderator

Re: BB says loose connection

Estimated fix: 5th April 15:10 👍


Here to help! I'm a technician helping out whilst working from home. Find out more


Highlighted
  • 6.19K
  • 460
  • 1.08K
Hero
275 Views
Message 9 of 9
Flag for a moderator

Re: BB says loose connection

In any case the automatic compensation scheme was suspended from 25 March.

https://www.virginmedia.com/help/automatic-compensation 

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
0 Kudos
Reply