You, theoretically, can cancel at any time by calling them.
But you might want to think of it like this, until VM actually connect you up, then you aren’t paying them anything, however under the OFCOM regulations which VM agreed to and signed up for, they are obliged to pay you compensation of a little under £6 per day from the first, given in writing, installation/go live date, until you get connected up.*
So realistically, you have a number of options, firstly, and this is my preferred option, is to mentally set yourself a target date, once that date passes, then simply sign up with another provider and get connected up. If you don’t actually cancel the VM install, then the compensation, actually keeps ticking up, and you are absolutely entitled to it. Eventually they get around to connecting you up, but you then cancel under the 14 day cooling off period, pay nothing, but know that the cables are all in place and working. And you are still entitled to the compensation!
Win-Win really, well for you, not so much for VM, but whatever!
* now there is a non zero chance of a response from a member of the forum team, VM employees, mentioning ‘council or local authority permissions’ as a reason for the delay. This is actually completely erroneous and doesn’t excuse VM from paying the compensation, but they may well word it in a way that ‘suggests’ they are off the hook and hence you have no claim. This is actually, rubbish.
