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Availability in my street

timshep
Tuning in

Hiya,

Virgin boxes have appeared on poles in my street in York including the pole from where my cable is connected to the house. A couple of months ago contractors were adding virgin labelled floor boxes in the pavement to homes further along the street that don’t have poles so I guess THERE IS A PLAN.

When are we likely to know when the service will be available?

 

thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

Hi @timshep 👋,

Thank you for your post.
I am glad to hear you are interested in our services 🌞
Thank you for confirming you have already registered interest on the link helpfully shared by @Client62 
I can take a look into this for you to see if we can book a spotter to see if you can get our services. I will pop you over a PM asking for some details, so keep an eye out for the little envelope 👀📩
Thanks,
Zoie

See where this Helpful Answer was posted

4 REPLIES 4

Client62
Hero

When VM passed us in 2017 it was 1 month before orders opened.

Use the VM service checker for your own home,

Also check the local street where VM installed cables to see if any of it has opened for orders.

https://www.virginmedia.com/broadband/postcode-checker

It may take a few days for a VM Team member will get in touch to check if you can order a service.

thanks, I tried this before and it said unavailable; 

Hi @timshep 👋,

Thank you for your post.
I am glad to hear you are interested in our services 🌞
Thank you for confirming you have already registered interest on the link helpfully shared by @Client62 
I can take a look into this for you to see if we can book a spotter to see if you can get our services. I will pop you over a PM asking for some details, so keep an eye out for the little envelope 👀📩
Thanks,
Zoie

Zoie_P
Forum Team
Forum Team

Thank you for messaging me @timshep,

I am glad I could pass your details on, if I hear anything I will let you know 🙂 
Thanks,

Zoie