@SotonSteve wrote:
Interesting read.. as the agent on the whatsapp chat told me twice "install date will be on the 11th April" if it doesnt go ahead because of the "external works" issue after three attempted cable pulls... does this mean i will qualify for the £5 per day if its not installed the day they have said??
The first missed installation date i had even received the " the big day is coming " text message that i had to reply CONFIRM to to confirm the installation..
"At the point of ordering the applicable service, where possible, Virgin Media will provide a date upon which the chosen services will be connected to the premises and the appropriate equipment put in place in order for those services to be accessible by the customer (‘activation’). If at the point of placing this order Virgin Media has reason to believe that additional engineering work may be required in order to provide the service, for example construction to connect the customer’s premises to the network that may require permissions or permits outside of Virgin Media’s control, then a provisional activation date will be provided. Only after the necessary investigation has been undertaken will Virgin Media be able to provide a confirmed date for activation. Credits will not be payable if a provisional appointment date is changed to a different, confirmed date."
https://store.virginmedia.com/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/automati...
VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993
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