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As I'm thinking of leaving Virgin Media I'm disabled I won't be able to disconnect my kit to retrun it

I Won't be able to disconnect my kit to return it as I'm disabled I  don't have anybody to help no family or friends as they live on the other side of the world so I don't know what to do leave or stay

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Re: As I'm thinking of leaving Virgin Media I'm disabled I won't be able to disconnect my kit to ...

Hello James40

Please dont panic we will be able to get this sorted for you 

Can I send you a private message to get some details 

Just check the purple envelope top right of your screen 

Gareth_L

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Re: As I'm thinking of leaving Virgin Media I'm disabled I won't be able to disconnect my kit to ...

Thanks James 

When you do decide to leave us and have a disconnection date

Can you pop back on here and let me know 

This way I can arrange for an engineer to pop round and remove the equipment for you 

Gareth_L

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Re: As I'm thinking of leaving Virgin Media I'm disabled I won't be able to disconnect my kit to retrun i

If you have accessibility issues it's worth having a look at this.

https://www.virginmedia.com/accessibility 

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Re: As I'm thinking of leaving Virgin Media I'm disabled I won't be able to disconnect my kit to retrun i

I have tried this before it wasn't much help

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Re: As I'm thinking of leaving Virgin Media I'm disabled I won't be able to disconnect my kit to ...

Hi James40,

 

Please come back to us when you're services have been disconnected and we'll seek to have someone pick this up for you

 

Kindest regards,

 

David_Bn

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I now have a disconnetion date

My sky equitment is coming the 6th of august so I will my virgin disconnected either before or that morning as sky are coming that afternoon it will have to be taken away on the same day if this possblie

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