Arranging installation - no socket

[lisbeth01]

I have recently set up a new internet account for self installation but have now realised my home doesn’t have a virgin media socket. I am trying to get the contact details to arrange for a socket to be fitted but don’t seem to be able to find anything on website as just keeps taking me to live chat page which tells me to click to arrange installation but won’t let me click on the link 

[MOD EDIT: Subject title changed for clarity]

[Tudor]

You will only have been sent a QuickStart pack if the premises previously had VM. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[Steven_L]

Hey lisbeth01,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your install, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L