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Arranged Hub5 Delivery for Today - then heard nothing....

On our wavelength

A few weeks ago I filled out the page to order a new Hub 5:

I selected the date of 23rd September (today).

Since then - I've heard nothing.  Nothing from VM or from Yodel.  No sign of a delivery today.

Has anyone else ordered a HUB5 this way?  Is there anything I'm doing wrong?

Many thanks,




Very Insightful Person
Very Insightful Person

Hi @mobailey 

Did you receive an email from VM which included a link to that page?

If not then your order has probably failed verification as it's generally only currently available to new installs/ new 1 GB customers, and those specifically invited by email.

I don't work for Virgin Media.
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Thanks Dave,

It was a link found on these forums.  Nowhere on the page, or in any subsequent email, was their any indication that I wasn't worthy of claiming a Hub 5.


Hi @mobailey,

Thanks for your post, and a warm welcome back to our Community Forums. Unfortunately, the link you are referencing to was a customised link specific for the customer who posted it.

As mentioned by @newapollo, if you have not received an email inviting you to take out the Hub 5, or you have not taken an eligible service (for example, a new 1GB install), you will not be eligible, at present, for the Hub 5 QuickStart upgrade.

You would not have received any further correspondence from this link, as the original customer may have already used it, at which point, our team receive no further orders from the link itself.


Reece - Forum Team

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