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Arrange for engineer to relocate Broadband

Hi

 

I'm in the middle of a home extension and need to move our broadband hub. I've tried to call to see how I could arrange for an engineer to relocate but cannot get through to speak to anyone or see any way of arranging online.   Any advice

 

Thanks 

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Re: Arrange for engineer to relocate Broadband

Virgin charge £99 to relocate the hub, some might say its better value buying a long ethernet cable and your own router 

I work for Virgin Media and my posts are my own opinions
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Re: Arrange for engineer to relocate Broadband

Thanks for that.  Not sure it is an option for us though as the exterior cable casing which sits on the outside wall of our building just now will now be in the middle of our hallway in the new extension - so it is that part I need relocated rather than just extending the cable, if that makes sense?

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Re: Arrange for engineer to relocate Broadband

Hi MMcG78, 


Really sorry for the delay in getting back in touch, we have been busier than usual. 

Have you been able to decide if the hub needs to be relocated?

Keep us posted. 

Emma_C - Forum Team
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Re: Arrange for engineer to relocate Broadband

Hi Emma

 

Yes, we need to relocate where the cables enter the house.  Was also hoping to speak to someone about our contract since that is up too.

Thanks

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