Virgin Media Community

[bigospedros]

Hi,

Please can someone tell me how to arrange an Engineer to visit my property to relocate the cable entry point into my lounge? We are re-designing the room, no other reason. I know I have to pay for a “non fault visit”, I just need to know how to book it please?

[Johninboro]

It won't get booked for some time as they are only attending installations and faults.

Everything else is on hold due to covid.

• Where QuickStart is unavailable, we’re still installing Virgin TV boxes for new customers, but for now we won’t install any extra TV boxes to minimise our technicians’ time in customers’ homes. Customers will receive a £10 monthly bill credit until we can safely complete their order. Similarly, our technicians won’t install or move extra phone outlets, extensions or WiFi Pods, and ask customers to contact us by phone or through our online Messenger to reschedule when restrictions ease. For Hub installs or upgrades, we offering our install-it-yourself QuickStart service at no extra charge, where available. Replacement Virgin TV remotes are being sent out by post.

https://www.virginmedia.com/help/coronavirus-update

[bigospedros]

Thanks ... I just need to know HOW to book such a visit, even if the timing of said visit won’t be scheduled until restrictions ease. I can’t see a way of contacting anyone to request this.  There are lots of other messages in here that ask the same! In those cases, a VM employee private messaged the person asking the question, so that’s what I am hoping for here ... thanks.

[JitteryPinger]

Calling customer service on 0345 454 1111.

[Gareth_L]

Hi bigospedros

I can look at booking this in for you 

It will be a £99 call out fee as you are aware 

The Team will put this on hold then get back in touch when restrictions lift 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L