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Koolmacher
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Area 22 broadband down

Service stopped at approximately 09:30 this morning but according to Virgin's service status everything is ok which it isn't! My wife is trying to work from home. Ran through all the checks 3 times made no difference how do I report the fault?

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Tudor
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Re: Area 22 broadband down

Did you check on phone or web page, phone is much better.

Check with Area faults on  www.virginmedia.com/servicechecker or 0800 561 0061 If you have a VM landline 150 The phone goes down to post code level.

If no faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.


Tudor
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BrianY
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Re: Area 22 broadband down

So which part of the country are you covered by area 22?

Bearing in mind area coverage is down to billing.

Leeds West Yorkshire (area 22)

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Koolmacher
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Re: Area 22 broadband down

Washington Tyne & Wear

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Koolmacher
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Re: Area 22 broadband down

It's back on now 👍

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Corey_C
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Re: Area 22 broadband down

Thanks for your reply and update, Koolmacher,

 

Glad to hear it's back on now. 

 

Cheers,

Corey C

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