new broadband customer here, activated my broadband and got a text at 7pm to say it’s activated. Now 10pm still no connection.
I phoned customer services and after chatting for 60 minutes trying Various things still no luck just a solid red light (hub 4), he told me he would transfer me to someone with more technical experience and then cut me off!
just wondering if there is an issue with activation taking longer than usual, if I leave the hub on will it spring into life at some point? Or will I need to phone the “throw a 6 to start” service team?
If there is still no connection - call the faults line (0345 454 1111 - national rate number as there may be a problem on your cable connection - VM dont test for that before sending out quickstart packs.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.