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jaymac66jm
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Are engineer appointments available?

on ‎22-02-2021 13:40

Hi,

Was supposed to have an engineer appointment at the weekend to install an additional v6 box, but this didn't happen.

Instead I received 1 box delivered as a Smart setup.

Is this currently the usual situation?

Probably would have stayed with Sky if I knew that I couldn't get the same service that I actually signed up for ...

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JitteryPinger
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Re: Are engineer appointments available?

on ‎22-02-2021 13:45

Currently installs on 2nd boxes are being delayed until restrictions are lifted.



If I've helped let me know 🙂

10 year's managing 9 Virgin Media accounts, and things never got any better, closed last 4 accounts since January 2021 :L

I give 'my' experience to help where possible.
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