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Appointment

Karzymarzy
Joining in

I booked for a appointment for a engineer to come out and fix my wifi cause it was down all night but it fixed itself and I’m trying to cancel the appointment with the engineer and it won’t let me cancel it and it says I don’t have any appointments on my account on the app, but I received a text saying it’s been booked and they coming out on Thursday, there is a link I clicked on but it doesn’t take me to the appointment to cancel it, so I’m wondering if the appointment with the engineer has been cancelled or not, can anyone help?

2 REPLIES 2

David_Bn
Forum Team
Forum Team

Good Morning @Karzymarzy, thanks for your post on our Community Forums, and a very warm welcome to you!

Sorry to hear of the difficulty cancelling the appointment.

Check out the envelope in the top right hand corner for a private message from me, and I'll have this sorted out for you.

Kindest regards,

David_Bn

David_Bn
Forum Team
Forum Team

Thanks for coming back to me via our private messaging function @Karzymarzy.

Do please keep us updated with the goings on, on the connection and we'll be happy to assist further if this is required.

Kindest regards,

David_Bn