Thanks John_GS,
When I agreed to switch I advised the sales team that I would likely need a booster as one was needed and provided free when with Sky.
I was advised that a booster would be made available free of charge by Virgin if I couldn't get a signal where it was needed but that I would have to request one after setting up as one couldn't be provided as part of the initial package.
This I understood, as no need if the Virgin router was strong enough not to need one, however I checked with both the Virgin Connect app as well as with a Virgin Engineer and cannot get a signal where I need one most.
Was this therefore an empty promise by Sales to persuade me to switch from Sky to a home max package?
This, together with the loss of my phone for the last two months is proving to be a poor decision in hindsight.
Gordon
Gordon