Virgin Media Community

[Gordon_Scotland]

Hi,

We have been unable to use wifi in the part of the home where we would most like to use it and have been advised that we need a booster but that they were not available?

Any ideas when they might be available and how do we arrange to receive one?

TIA Gordon

[jj0306]

If you have super hub 3 or 4 you can get wifi pods. I was sent 1 only last week

[stabilo00]

Unless Virgin are offering them to you for free you would be better off buying your own better router, mesh or access point.

[Katie_WT]

Hi there @jj0306

Thanks for your Private Messages - my colleague @Jodi_S is just away from the office so asked me to pick up her customers 🙂 I have popped you a quick reply in regard to returning the correct Hub back to us and your account has also been noted. 

I do hope that concluded things but of course, if you need anything further, please do not hesitate to pop back to this main thread and we'll be happy to lend a hand any way we can. 

Cheers 

[Gordon_Scotland]

Hello Katie_WT, looks like this might have been posted incorrectly.

I am still waiting for our "promised" booster since early March when we switched from Sky to Virgin and now cant use my broadband where i need to.

Never thought that I would have as many problems with this switch.

Gordon

[John_GS]

Hi Gordon_Scotland

Thanks for coming back to us. I am sorry to hear you're still waiting for this. I have checked the system and any pod we do send to you will be a £5 a month charge as it's only available free to Ultimate OOMPH or 1Gig broadband packages.

If you'd like to proceed, please let us know and we'll help further

Kind regards,

[Gordon_Scotland]

Thanks John_GS,

When I agreed to switch I advised the sales team that I would likely need a booster as one was needed and provided free when with Sky.

I was advised that a booster would be made available free of charge by Virgin if I couldn't get a signal where it was needed but that I would have to request one after setting up as one couldn't be provided as part of the initial package.

This I understood, as no need if the Virgin router was strong enough not to need one, however I checked with both the Virgin Connect app as well as with a Virgin Engineer and cannot get a signal where I need one most.

Was this therefore an empty promise by Sales to persuade me to switch from Sky to a home max package?

This, together with the loss of my phone for the last two months is proving to be a poor decision in hindsight.

Gordon

Gordon

[John_GS]

Thanks for coming back to me, Gordon.

I can only apologise if you were advised that as it would be a chargeable pod if we did order one so it would be up to you how to proceed on this basis.

Kind regards,