Thanks for your Private Messages - my colleague @Jodi_S is just away from the office so asked me to pick up her customers 🙂 I have popped you a quick reply in regard to returning the correct Hub back to us and your account has also been noted.
I do hope that concluded things but of course, if you need anything further, please do not hesitate to pop back to this main thread and we'll be happy to lend a hand any way we can.
Thanks for coming back to us. I am sorry to hear you're still waiting for this. I have checked the system and any pod we do send to you will be a £5 a month charge as it's only available free to Ultimate OOMPH or 1Gig broadband packages.
If you'd like to proceed, please let us know and we'll help further
When I agreed to switch I advised the sales team that I would likely need a booster as one was needed and provided free when with Sky.
I was advised that a booster would be made available free of charge by Virgin if I couldn't get a signal where it was needed but that I would have to request one after setting up as one couldn't be provided as part of the initial package.
This I understood, as no need if the Virgin router was strong enough not to need one, however I checked with both the Virgin Connect app as well as with a Virgin Engineer and cannot get a signal where I need one most.
Was this therefore an empty promise by Sales to persuade me to switch from Sky to a home max package?
This, together with the loss of my phone for the last two months is proving to be a poor decision in hindsight.