Menu
Reply
jka94036
  • 270
  • 2
  • 15
Up to speed
1,119 Views
Message 1 of 148
Flag for a moderator

Any ideas what caused this sudden drop yesterday ?

Had another sudden drop out of broadband yesterday, offshore guy didnt have much idea why this happens apart from running through his scripts.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/42c9362233be05742b30bbe4638d788c69d121ea-19-03-2021

 Thanks

0 Kudos
Reply
Z92
  • 2.59K
  • 208
  • 416
Trouble shooter
1,106 Views
Message 2 of 148
Flag for a moderator

Re: Any ideas what caused this sudden drop yesterday ?

Could have been something as simple as an engineer playing in the cabinet fault finding another customers connection or setting up a new connection, or maybe the feed to your local cabinet. 

0 Kudos
Reply
Beth_G
  • 4.7K
  • 269
  • 487
Forum Team
Forum Team
1,062 Views
Message 3 of 148
Flag for a moderator

Re: Any ideas what caused this sudden drop yesterday ?

Hi jka94036,

 

Thanks for your post, I'm sorry to see that you experienced a drop in your connection on Friday. I've had a quick look at things from here and it does appear that there are some prolonged signal level issues which will require an engineer's visit to resolve.

 

I've gone ahead and booked in an appointment for you - please log into your My Virgin Media account or app to view your appointment time slot.

 

Let us know how the visit goes and if you need any further help.

 

Beth

Beth
0 Kudos
Reply
jka94036
  • 270
  • 2
  • 15
Up to speed
1,059 Views
Message 4 of 148
Flag for a moderator

Re: Any ideas what caused this sudden drop yesterday ?

Thanks Beth

0 Kudos
Reply
Beth_G
  • 4.7K
  • 269
  • 487
Forum Team
Forum Team
1,056 Views
Message 5 of 148
Flag for a moderator

Re: Any ideas what caused this sudden drop yesterday ?

No worries! 🙂

 

Beth

Beth
0 Kudos
Reply
jka94036
  • 270
  • 2
  • 15
Up to speed
1,014 Views
Message 6 of 148
Flag for a moderator

Re: Any ideas what caused this sudden drop yesterday ?

Ok, Tech came and fiddled in the cabinet with power levels but says there could be a fault in my local cabinet and has escalated to the network’s team.

How do we track this from now ?

thanks

0 Kudos
Reply
Gareth_L
  • 9.26K
  • 524
  • 1.03K
Forum Team
Forum Team
998 Views
Message 7 of 148
Flag for a moderator

Re: Any ideas what caused this sudden drop yesterday ?

Hello jka94036

Sorry this has happened but thanks for the update

I can see this has indeed been staged to our Networks Team to be monitored 

It's not possible to check or updates from your side sorry 

However our Networks Team should get in touch once this has been resolved 

You can also pop back on here if you need an update 

Gareth_L

0 Kudos
Reply
jka94036
  • 270
  • 2
  • 15
Up to speed
980 Views
Message 8 of 148
Flag for a moderator

Re: Any ideas what caused this sudden drop yesterday ?

Hi

Had another loss of broadband at about 00:45 today. Green flashing light on hub. Came back as suddenly as it went about 20 mins later.

Was this anything to do with the work being done by networks or does it mean my issue hasn’t gone away ?

thanks

John

0 Kudos
Reply
jka94036
  • 270
  • 2
  • 15
Up to speed
971 Views
Message 9 of 148
Flag for a moderator

Re: Any ideas what caused this sudden drop yesterday ?

0 Kudos
Reply
Ashleigh_C
  • 2.8K
  • 112
  • 233
Forum Team
Forum Team
957 Views
Message 10 of 148
Flag for a moderator

Re: Any ideas what caused this sudden drop yesterday ?

Hi @jka94036

 

I'm so sorry to hear you had a loss of connection!

 

I've had a look on your account and I can't see any outage or issues with your Hub that could be causing an issue. 

 

Now the Hub is back online is it performing as normal or are you noticing any issues at all?

Ash_C
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply