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brownmanc
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Another installation problem

Shocking service and total lack of communication.

Booked house move in July. First installation date cancelled by Virgin 24 hrs notice given ! (credit for 1 week given)

 

Over last 10 days have seen  Virgin and sub contractor engineers looking at my property and both making markings on outside pavement.

New installation date was today and first Virgin engineer advised he could not install as no outside excavations have been done. Then 30 mins later sub-contractor arrives to do excavations only to advise cannot do as cabling terminates across the road and they need a permit from the local council before they can excavate the road.

Despite 4 text messages to the installation team nobody from Virgin have contacted me about todays problem. Have also spent hours on the phone with Virgin call centre in Never Never Land without any understanding of the problem

From reading similar cases on this forum seems my case is not an exception.

How do I proceed next with this 'fiasco'

 

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MikeRobbo
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Alessandro Volta
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Re: Another installation problem

Stick with the ISP that you are using and accept that the VM installation will take quite a long time.

Don't make yourself poorly over something that is so far out of your control.


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John_GS
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Re: Another installation problem

Hi brownmanc,

 

Thanks for posting and welcome to the community, My apologies for the delayed install. I can't seem to locate your account details via the forum information provided.

 

What was the resolution of the last call/chat you had with us please?

 

Kind regards,

 

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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brownmanc
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Re: Another installation problem

4 attempts to resolve problem with call centre overseas without success. Nobody in Virgin has contacted me, so have no idea what is going on. Txt installation engineers 6 times without one reply.

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John_GS
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Re: Another installation problem

Thanks for coming back to me.

 

I'll PM you now so I can provide an update

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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