You are not actually ‘in contract’ in any way until such time as you are connected up and it is working, and even then you have a statutory right to cancel without any penalty within 14 days of it going live anyway; so there is certainly nothing stopping you from looking at other companies.
The installations are all carried out by external contractors, not by VM themselves, and if ‘Wayleaves’ are involved, this smacks of a less than straightforward setup, and said contractors are much more likely to kick these into the long grass in favour of easier jobs.From your perspective though, VM simply aren’t aware of this, so when you call for a progress report, all they can say is what is presented on the screen in front of them, which may well bear little resemblance as to what their contractors are planning.
Not that any of this really helps you, but does give a sort of ‘explanation’, if you browse this section of the forum, you will find that your case is by no means unique - it is, what it is! But what you certainly can do is at least investigate alternative suppliers, a slower/ more expensive connection is possibly better than a faster/cheaper but non-existent one.
