An order/ appointment was made on my account, but not by me

[Emmiiiiiiiiiiii]

Hi there, I have just has an engineer show up at my door under the pretense of "special request" which I know nothing about, my broadband is fine so nothing has been booked by me. It was definitely a legitimate Virgin Media representative as they knew my name already and had the branded clothing and van. I haven't put in any appointments so was really confused when he showed up. When I logged into my virgin media account after he left, sure enough, there was an appointment for today that I never booked and my partner can't have done so as he has no access to the account. Any idea what this could be for? I have an order number for it and everything! How could this have happened with no input from myself? 

[Emmiiiiiiiiiiii]

When I check my orders now, it's been removed, but I have a screenshot of it. It seems to have been a mistake on Virgin's behalf, but still very strange! 

[goslow]

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@Emmiiiiiiiiiiii wrote:

When I check my orders now, it's been removed, but I have a screenshot of it. It seems to have been a mistake on Virgin's behalf, but still very strange! 

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Keep an eye on your next bill to make sure you have not been charged £25 for this 'special request' visit!

[jpeg1]

Very likely, another customer with a similar name is feeling annoyed because they didn't get the visit they were expecting. 

[Reece_MH]

Hi Emmiiiiiiiiiiii,

Thanks for your post, and welcome to our Community Forums.

I'm sorry to hear about the unexpected visit from one of our Technicians. I've had a look on our side and can see that this was due to be a regular Cabinet Audit but the Technician had mistaken this as a standard Home Visit.

Rest assured, this would not have any effect on your service, or have incurred a charge.

Thanks,