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Mariasofia
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An lternative way to activate modem? Call centres too busy.

Hi

Is there an alternative way to activate the modem, as I'm unable to call that number due to credit issues with phone as I've been put on hold for hours?

I've just moved to a new home and I've been billed from mid December, but still no internet.

Thanks and kind regards,

Maria

 

 

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-tony-
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Re: An lternative way to activate modem? Call centres too busy.

0800 953 9500 - will that work for you

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Mariasofia
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Re: An lternative way to activate modem? Call centres too busy.

Thanks Tony..and there lies the issue...put on hold for hours and eating into my phone credit to no avail, I've already topped up £30+. There must be another way...

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spgray
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Re: An lternative way to activate modem? Call centres too busy.

an 0800 number should not use up any of your phone credit.

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My Broadband Ping - spgray

-tony-
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Re: An lternative way to activate modem? Call centres too busy.

as above 0800 numbers are free - they used to be charged from mobiles but that ended in 2018

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Re: An lternative way to activate modem? Call centres too busy.

Thank you kind people! I was ringing the 0345..wish I knew this earlier...I still can't believe this is the only way to activate in the year 2021...even Marty Mcfly had a hoverboard!! 

Happy new year everyone and good luck to you and your families

spgray
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Re: An lternative way to activate modem? Call centres too busy.

That was in 2015, not 2021.

And activation is usually done via TXT once you connect everything up, that's what I did at the time


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