Virgin Media Community

[EzBean]

Hiya,

Just setting up my Hub today and I am having some issues. The instructions say that when the base light is solid white and the WiFi light is green everything should be good to go and set up. However, although the WiFi, internet and phone lights have all been green, the base light remains amber, and then the other lights turn off.

Any help would be much appreciated.

[Anonymous]

Is your connection working okay? 

[EzBean]

Thanks for your reply. We seem to have some internet now. I am just worrying whether there is a fault with the box.

[Tudor]

There are many reports of the LED being various non white shades, some say amber some say orange. If it’s magenta then the hub is in modem mode, if it’s red the hub is overheating and usually needs replacing. If your service is not impacted there is no problem. It’s probably down to the cheap LEDs used in the pound shop hub.

[Steven_L]

Hey @EzBean,

Welcome to the community and thanks for taking the time to post your issue on the forums.

How is your connection running at the moment, are you having any connectivity issues right now?

Is the light on your hub still showing as amber? Is the hub getting too hot?

Regards,

Steven_L