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jackp9706
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Already Active Account At My Address

Hi, I recently ordered a self setup M100 for my new flat, everything went through, naturally happy to take my money, but it didn't arrive. I called customer support and it turns out there is already an active account at my address? I assume this is from the tenant whom used to live here but then what am I supposed to do?

Customer support said the delivery was abandoned because of this and they will get back to me within 24 to 48 hours? I have not received any emails from virgin media throughout this time or any updates. 

Could somebody look into this issue and hopefully give me a better idea of when I will be receiving my self setup package so I can get connected?  

A connection is essential for my work and I assumed I would have it today as stated on the order reference 😞

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Christy_D
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Re: Already Active Account At My Address

Hi there

Let me take a look into this for you

I will send over a private message to take some details

Thank you 

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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Ayisha_B
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Re: Already Active Account At My Address

Hi @jackp9706,

 

Welcome to our Community Forums and thank you for posting.

 

I am very sorry to hear this. Just checking to see if Christy_D managed to help get things sorted or do you still require our help?

Ayisha_B
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