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kurtxvxrogers
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All neighbours can get Virgin broadband but i cant

as the title says, why can all the houses around me get virgin media broadband, but it says unavailable in my area for me

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Christy_D
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Re: All neighbours can get Virgin broadband but i cant

Hi there

Let me check for you

I'll send over a private message to take some details

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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pmalec98
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Re: All neighbours can get Virgin broadband but i cant

Hi, are you able to help me with this also? I am in the exact same situation and have tried calling the customer service team but they seem to be unable to help. Thanks

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SteNix2020
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Re: All neighbours can get Virgin broadband but i cant

@pmalec98 could you start your own thread and you will receive help for your self on there.

 

Thanks

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Zak_M
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Re: All neighbours can get Virgin broadband but i cant

Good morning @pmalec98 

 

Welcome to the forums and thank you for taking the time to post. 

 

We are really sorry to hear that you have had some issues with getting services. 

 

There are many reason that you might not be able to get services.  Have you used our online post code checker? 

 

Kind regards,

Zak_M

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pmalec98
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Re: All neighbours can get Virgin broadband but i cant

Yes I’ve used the checker, and one of the customer service advisers also ran a check and confirmed that the flat is not available whereas the other 2 flats are. After this they put me on hold to see if they can arrange a spotter to check it out and after 5 minutes of being on hold the call dropped and I had to start all over again. 

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Gareth_L
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Re: All neighbours can get Virgin broadband but i cant

Hi pmalec98

I can have a look at this for you and see if we can get a spotter out 

I will need to send you a private message to get some details though 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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