I recently moved into a first floor flat in a victorian conversion, my downstairs neighbours have VM Broadband and your checker tells me next door properties both sides also have it but it tells me I cannot get it. There are other first floor flats on the same street in the same postcode that are able to get VM services too.
Can you help? The existing BT copper broadband is unusable it is so slow. I spent 1.5 hours on the phone to Virgin yesterday to be told I would be called back to see if an engineer can come out to take a look, but seriously doubt I ever will.