Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
75 Views
Message 1 of 2
Flag for a moderator

All my neighbours have VM but I can't get it?

Hi VM Forum,

I recently moved into a first floor flat in a victorian conversion, my downstairs neighbours have VM Broadband and your checker tells me next door properties both sides also have it but it tells me I cannot get it. There are other first floor flats on the same street in the same postcode that are able to get VM services too. 

Can you help? The existing BT copper broadband is unusable it is so slow. I spent 1.5 hours on the phone to Virgin yesterday to be told I would be called back to see if an engineer can come out to take a look, but seriously doubt I ever will. 

Thanks
Phoebe

0 Kudos
Reply
Highlighted
  • 686
  • 86
  • 113
Forum Team
Forum Team
43 Views
Message 2 of 2
Flag for a moderator

Re: All my neighbours have VM but I can't get it?

Hi there

Happy to help you with this

I’ll drop you a private message to take a few more personal details

Thank you

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply