Just recently switched over to the new gigabit service and got a new Hub 4. Everything going well except both my amazon echo's which keep dropping the conenction and when connected are very slow in responding. I have rebooting and reset the echo's multiple times, not blocked by the firewalls as they do work.Checked wifi signal using mobile phone and all very good and strong.
Lookign to see if anyone else has had probelms or any other potential fixes?
I have exactly the same intermittent connection issue. I’ve tried resetting, renaming & disabling 2.4 & 5.0 Ghz channels. I’ve tried doing a factory reset on my Alexa Echo & Dot. I’ve deleted and reinstalled the app and I’ve also rebooted my iPhone - NOTHING WORKED! Everything was was fine with the old Hub 3 - c’mon Virgin wake-up, what’s wrong with your new kit?
Thanks for getting in touch and welcome to the Community Forum! I'm sorry that you're having this problem with your Amazon Echo.
Could you please expand a little bit more on the kind of issues that you're having? Are you able to connect to the Amazon Echo? Is the connection intermittent? Please provide as much information as possible so that I can look into this for you.