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smithgz
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Alexa intermittent connection new Hub 4

hi,

Just recently switched over to the new gigabit service and got a new Hub 4. Everything going well except both my amazon echo's which keep dropping the conenction and when connected are very slow in responding. I have rebooting and reset the echo's multiple times, not blocked by the firewalls as they do work.Checked wifi signal using mobile phone and all very good and strong.

 

Lookign to see if anyone else has had probelms or any other potential fixes?

 

cheers

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MikeRobbo
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Alessandro Volta
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Re: Alexa intermittent connection new Hub 4

Try this, the instructions are for the Hub 3 but the Hub 4 should be similar.

You may be as well refining your Wi-Fi management, it will certainly help keeping track of your Wi-Fi frequencies.

Best done with a cable connected device.

Instructions for Hub 3

Log in to the Hub.

Advanced Settings > Wireless Signal > click ‘Disable Channel Optimization’ > Click ‘Apply Changes’.

Advanced Settings > Wireless > Security > Add 2 to the 2.4GHz Channel name > Add 5 to the 5 GHz Channel name > Click ‘Apply Changes’

You can leave the passwords the same as they are. 

Log out of the Hub.

You will need to reconnect all you Wi-Fi devices some will want to connect to 5Ghz and some to 2.4GHz and some will connect to either.

2.4GHz is a stronger signal but slower than 5GHz so if you have problems on 5GHz change to 2.4GHz.


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Noeyedeer
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Re: Alexa intermittent connection new Hub 4

I have exactly the same intermittent connection issue. I’ve tried resetting, renaming & disabling 2.4 & 5.0 Ghz channels. I’ve tried doing a factory reset on my Alexa Echo & Dot. I’ve deleted and reinstalled the app and I’ve also rebooted my iPhone - NOTHING WORKED!
Everything was was fine with the old Hub 3 - c’mon Virgin wake-up, what’s wrong with your new kit?

 

 

 

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garage_jim
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Re: Alexa intermittent connection new Hub 4

 I have had the same issue with my Amazon Echo since switching from hub 3 to hub 4. Still no reply from Virgin?

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Laurie_C
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Re: Alexa intermittent connection new Hub 4

Hi garage_jim,

 

Thanks for getting in touch and welcome to the Community Forum! I'm sorry that you're having this problem with your Amazon Echo.

 

Could you please expand a little bit more on the kind of issues that you're having? Are you able to connect to the Amazon Echo? Is the connection intermittent? Please provide as much information as possible so that I can look into this for you.

 

Kind regards,

Laurie

Laurie_C
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