Good morning,
Thank you for reaching out to us here and welcome to the community.
Whilst there is an active account at your property we will be unable to add another one in your name. In situations like this we will need to process a cancellation of the old account before we can take an order from yourselves. It is you’re a common process as however you would need to speak to one of our team to get things moving.
If you would like I am happy to support you with this, I will drop you a private message for some details and help you speak to the right people.
thank you
Jon
Here to help! I'm an install manager helping out whilst working from home. Find out more