I have a sonos music system working through the wifi router. Recently it has started stopping mid-song and skipping to the next one. I have contacted sonos and they tell me the problem is that the 'advanced web search' option. Unfortunately, you cannot switch this off unless you ring Virgin. The web page in virgin media does not work.
I have rung Virgin twice now, the first time I was told that I was already opted out but he would put me onto another department but then cut me off. Needless to say, the problem still existed. When checking with sonos again, they checked the diagonstics and said I definitely was not opted out. I rang Virgin again and initially the person I spoke to did not know what I was talking about. I told him to look on the forum pages, there is a lot about it in them. He went away for a minute, when he came back he told me to log into my router and switch off the firewall. I did this but I am still having the same issue i.e. the 'advanced web search' is still enabled. Apparently, it is something that only Virgin themselves can do, it is not something I can do.
The man at sonos tells me it is a common well known issue the Virgin are aware of but only Virgin can change it. I have read forum chat about it and it seems he is right.
How do I get to speak to someone at Virgin who knows and understands what I am talking about and is able to do something about it?
Re: Advanced Network Error Search (ANES) opt out - issues
Hi there. For the past couple of weeks I have been getting a page of Virgin Media search results rather than the files I am trying to access. As the link to change this appears broken, I would appreciate it if somebody could get this disabled for me.