Virgin Media Community

[ModTeam]

We are aware some customers are unable to opt out of the Advanced Network Error Search (ANES) using the online option.

We are currently working to resolve this issue but in the meantime you can either contact Web Chat or call the our technical support team on 150 from a Virgin landline or alternatively 0345 454 1111.

If you'd prefer us to get this done for you please pop a post on this thread and one of the mod team will contact you as soon as we can.

This issue should now be resolved.

Please opt out using your home connection on this website https://my.virginmedia.com/advancederrorsearch/ and if you have any problems please let us know.

[vmuser2]

Hi

I've read that you're supposed to visit this page https://my.virginmedia.com/advancederrorsearch/settings in order to stop  the hijacking,  but after clicked 'No' i get a page not found error page. this has been the case since May. 

how do i disable the DNS hijacking?

[vmuser2]

there's a guy in the support forums that has been setting it manually for some people, so I assume they just broke the page and failed to fix it.

[shanematthews]

Sure as its a setting on the account, but thats not something you can personally do about it, like i suggested just changing your DNS server to a more reliable one will resolve the error search issue, but the question is, if you type an invalid domain why wouldn't you want it to provide search results to help you attempt to find the correct domain?

Just curious as to why you would even want to specifically disable this feature, you're still using the virgin DNS servers which can still technically hijack DNS records at their whim should they ever choose to do that

[HUGH_EFFO]

There is another thread on this forum where people have been asking for the Mods to turn off DNS highjacking, and they have been doing it.

Suggest you ask there

http://community.virginmedia.com/t5/Quickstart-set-up-and/Advanced-Network-Error-Search-broken-again...

Regards

[vmuser2]

I don't want to get those error messages, it just annoys me to see it. Also i've been experiencing really slow dns query time from their servers, i prefer using google or another provider. I'll probably need to get my own router as theirs does not allow me to change it for all users.

[haszaidi]

Hi

I'm trying to reach https://my.virginmedia.com/advancederrorsearch/settings as well in order to stop the DNS hijacking but there is an error on the page still. Can you disable this for me?

Regards, Hasan

[Samantha_L]

Hi Hasan,

Thanks for taking the time to post on the community.

Apologies you are having an issue with disabling Advanced Network Search.

I've managed to locate your account and have turned this off for you.

If there are any further issue's by all means, let me know.

Kind regards

Sam

[0lly]

Hello,

https://my.virginmedia.com/advancederrorsearch/settings is still down and i'd like to also turn off the DNS hijacking.

Are you able to also disable this for me please?

Thanks

[Heather_J]

Hey 0lly,

Thanks for getting in touch 🙂

You were already opted out of Advanced DNS Search, so I've enabled and disabled it again in an attempt to resolve this for you.

Can you please let me know if this has done the trick.

Catch you soon,

Take care.