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LucyMarie1
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Address

We moved  into a new build before Christmas and have been trying to get internet in our new property. Our address doesn’t come up on the system despite ringing Virgin Media and telling them our address and them sending forms off. Since then we have been told we can not have Virgin Media but our neighbour and most of our estate has Virgin Media. We then got out on hold and then another advisor told us they don’t know as our address still isn’t showing. We also have a Virgin Media box attached to the outside of our house so I can’t understand why we would not be able to have it. 

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VM-Jon
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Re: Address

Hi, let me see what I can do to help. I will send you a private message for some details.

thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


VM-Jon
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Re: Address

Update -

We have now completed the installation at this property, thank you for your patience and understanding.

Jon

Here to help! I'm an install manager helping out whilst working from home. Find out more