Address not listed

[aliicehelen]

Hi, I'm trying to purchase a broadband deal but my address isn't listed in the postcode when the flat next to me is, as is the building below. Could anyone help?

[VM-Jon]

Hi @aliicehelen 

Thank you for reaching out to us here, to the community. Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

[Daniel_Et]

Hi @aliicehelen 👋 Thank you for your post and welcome to the Virgin Media Community 😀

Have you received and responded to my colleague's private message?

Regards,
Daniel