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JanTap
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Address not listed, moving house

Hi,

I'm moving house soon but can't find my address on the virgin media website. When I search for my postcode it shows most houses in the street, but 4 houses or so are missinf, one of them is mine. Houses were built ~10 years, so not a new development... 

 

Any ideas? With phone lines so busy it's nearly impossible...

 

Jan

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jbrennand
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Re: Address not listed, moving house

Any luck getting through on the phone yet? If not you need to try again. 08.00 is a good time to get through but you may still have a 30-60' wait - be patient.

Reason is... if your new address genuinely cannot receive VM services - for whatever reason - then you need to cancel your current subscription with 30 days notice. If you are still "in contract" (and not been moved onto the rolling 30-day one) you will be subject to early cancellation charges as well.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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