Address not Registered?

[Brianchung]

Hi there. 

I recently rent a new place. There is Virgin Media HUB 3.0 in the apartment. However, when i typed my postcode in, it couldn't find the exact apartment I am staying hence i can't use the service. 

Please advise me on that on how to get the service working for wifi

[Lisa_CC]

Hi @Brianchung  and thank you for your post. We would like to take a closer look in to this for you. A member of our Forum Team will be along shortly to send you a Private Message.

Regards,

Lisa

[Hayley_S]

Hello @Brianchung,

Thanks for reaching out to us on here! Welcome.

I am sorry that you are having issues signing up.

I will send you a private message now, so I can investigate this further.

Please look out for a purple envelope, in the top right corner.

Many thanks,