this has been going on for more than 2 weeks now and we haven't had internet since then with the pandemic it really has become a major issue for us.
We live in a house with 3 flats, the house number is 167 and there are no different flats separated in the royal mail address finder - there is only one address 167.
We know that the previous renters used virginmedia and have seen the outlet. We ordered our account to be moved around 2.5 weeks ago, but nothing happened and when calling in to see what the status is, we have been told that it's not possible to move our account/create a new account because the specific flat doesn't exist in royal mail's address.
We have been told that the address needs to be created through royal mail from your customer service. This doesn't make any sense as this really is only an address registry that has nothing to do with any physical outlets in the house.