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Saintsfc88
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Address doesn’t exist at Virgin

Hi, We are already a Virgin media broadband customer. Informed VM that we were moving to a new property but when the new contract came through, it was for the first floor flat rather than the lower flat. I called to change this but was told there were only two first floor flat addresses on the system and no lower flat address (despite this being on the Royal Mail postcode checker). How can the address be changed to correctly match the Royal Mail addresses as this is reflected on credit reports? The team were really helpful in moving me but no one really wanted to touch this issue!

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VM-Jon
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Re: Address doesn’t exist at Virgin

Hi,

if you are having a tech visit to reinstall the services they will be able to confirm and make that change in the day for you.

thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


Saintsfc88
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Re: Address doesn’t exist at Virgin

Hi Jon,

That doesn’t appear to be happening as both addresses (labelled as the same address) already show active lines, therefore a tech visit isn’t being arranged,

 

Sam

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Saintsfc88
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Re: Address doesn’t exist at Virgin

Any other ideas Jon or where I can go from here? Eager to get this sorted

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Chris_W1
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Re: Address doesn’t exist at Virgin

Hi Saintsfc88, thanks for the message, I will send you a private message to get some details. Chris 

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Saintsfc88
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Re: Address doesn’t exist at Virgin

Hi Chris, Still awaiting your private message,

Saintsfc88

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Saintsfc88
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Re: Address doesn’t exist at Virgin

Sorry Chris, you did send me a private message, my mistake.

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