Virgin Media Community

[razzald]

I've just moved into a flat, and on checking the availability of broadband, it says the floors below me and the whole street have internet access but my address isnt on there. As it's the same building, and just a house converted into flats, maybe the address just needs added? Please help - I need internet access asap! Thank you in advance!

[Christy_D]

Hi there

I will drop you a PM to take more details

Thanks

Christy

[commodity]

Hiya, I'm in a similar situation, is it possible for me to ask some questions about it? Thanks! 🙂

[MikeRobbo]

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@commodity wrote:

Hiya, I'm in a similar situation, is it possible for me to ask some questions about it? Thanks! 🙂

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If you want assistance please start your own thread.

[Christy_D]

Hi there

I'll take a look for you.

Messaged you privately

Thanks

[Steven_L]

Hey commodity,

Has Christy_D been able to help you get this sorted?

Regards

Steven_L

[Daveytea123]

Hi, I am experiencing the same issue even though the flat below me, above me and all houses are available for Virgin media. I was told an engineer would go out and site it however I’ve read this is just a lie. What can I do here as I know that an engineer would be able to install it and everything’s there it’s just not on their system.

[Christy_D]

Hi there

Thanks for reaching out to us.

I’m more than happy to take a look into this for you.

I’ll send over a private message as I’ll need to take a few details from you

Many thanks

Christy