2 weeks ago
The cable that connects TV box to the external screw in cable is missing -- I need to get it -- been holding on phone for 50 minutes -- USELESS customer support on phone.
Cannot us my old TiVO box since Virgin have sent some code to it !!! need a refund -- now with out TV
need below cable ...
a week ago
Thank you for getting in touch with us on the community.
I am sorry to hear you have been experiencing issues with your TV equipment and the missing cable.
We have checked your account from your community details and can see you have spoken with the team since your first posted to us.
Were they able to address all the points raised within your query?
Let us know and we will be happy to assist further.
Well after waiting 1 hour & 15 minutes I got to talk to a person.
He was helpful though did not know about this cable but we worked our wasy through it.
I received a cable in the post a few days later.
Thank you very much for letting us know, I am glad to hear this has now been resolved.
Please do not hesitate to get back in touch if we can assist in the future.
I have added another post today .... WiFi booster one.....
Thank you 148H.
The post may be awaiting approval as I am struggling to locate it at the moment.
Can you please post a link to the separate post and I will be happy to take a look?
thanks for reply
how do I post you a link ? As you suggested in your reply