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paulwharton1970
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Activation

Hi folks, I installed my Hub 4 this afternoon as soon as it arrived. All set up and I get a solid red light which has been on for about 8 hours now. It looks like an activation issue. I spoke to 3 agents on live chat and all 3 didn't seem to understand the issue and said they couldn't help because my account isnt activated! I tried calling the activation number despite never using the phone because of bad hearing but the very first question seemed to be asking for my Virgin home phone number, I don't have a home phone.

Any ideas?

 

Thanks

 

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Tom_F
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Re: Activation

Hi paulwharton1970, thanks for your post.

 

Sorry to hear about the issues activating your services. I'd like to see what we can do to help - please look out for my PM (the purple envelope) and we'll take it from there.

 

Tom

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