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Activation

Hey! 

Had fibre broadband installed this morning. How long does activation take? Just wondering if they will be able to do it with the corona virus causing problems

Thanks

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Very Insightful Person
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Message 2 of 8
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Re: Activation

Hello

Have you called 0800 953 9500 to activate the services, once called will take a couple of minutes.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Forum Team (Retired)
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Message 3 of 8
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Re: Activation

hi did you ring the activation line and as long as all connected correctly usually within 1 hour but at present taking longer . hope this helps

Here to help! I'm a technician helping out whilst working from home. Find out more


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Message 4 of 8
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Re: Activation

Thanks for your quick reply! I phoned the number and got to the activation. It says the call centre is closed because of the corona virus. Will there be any other way i can activate it? 

 

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Message 5 of 8
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Re: Activation

Hi 

If you can send me a DM with your account number (including area code)and the MAC address (found at the bottom of the router) I will get this sorted for you.

Hope this helps
Neil
Virgin Media Field Technician 71484 working from home

If you found my response useful, please give me a thumbs up!

 


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Re: Activation

Hi Neil, I'm experiencing the same issue. I have Would I be able to DM you as well to resolve this?

Thanks

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Message 7 of 8
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Re: Activation

Is there any technicians online who can help activate my virgin hub please 

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Re: Activation

I had better luck starting my own thread @Shsjw_ho3 hope you get it sorted soon 

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