Menu
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
92 Views
Message 1 of 6
Flag for a moderator

Activation

Evening,

 

does anyone know how to get a new service activated, with the call centres being closed I can’t get online with the QuickStart package I got in the post today.

any help would be greatly appreciated.

0 Kudos
Reply
Highlighted
  • 30.8K
  • 1.56K
  • 5.36K
Very Insightful Person
Very Insightful Person
90 Views
Message 2 of 6
Flag for a moderator

Re: Activation

call the automated activate line that is in the quick start pack

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
85 Views
Message 3 of 6
Flag for a moderator

Re: Activation

There was no activation number on the pack, just a free phone number that went straight the VM closed call centres.

0 Kudos
Reply
Highlighted
  • 30.8K
  • 1.56K
  • 5.36K
Very Insightful Person
Very Insightful Person
83 Views
Message 4 of 6
Flag for a moderator

Re: Activation

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
57 Views
Message 5 of 6
Flag for a moderator

Re: Activation

Can anyone on here help me with this, my wife is a nurse and we have two small kids, the text system hasn’t gotten back to us.

 

any help would be greatly appreciated.

0 Kudos
Reply
Highlighted
  • 46
  • 3
  • 25
Forum Team
Forum Team
50 Views
Message 6 of 6
Flag for a moderator

Re: Activation

Hi,

 

If you send a text message to this number 07533051809 with all your details inc acc number address fault etc someone will be in touch to have the equipment activated.

Cheers

Paul

Field Technician 71589

0 Kudos
Reply