Hello,
I have a problem with hub activation after moving to a new flat. An engineer came on 3rd December, installed the hub and told me that Virgin has issues with activations and that I should restart it once in a while and it should finally activate. It is 6th December now and it has still not activated (flashing green "arrows" icon, then same icon flashing red and then back at flashing green).
I am working remotely so I called the support but I forgot the password I set 2 years ago and I was told they cannot check my account and that I will receive a letter via post to my home address in a few days to get back my phone password (why not code to an e-mail or to my mobile number like other services?).
Is there any way to get my hub activated without waiting for a paper letter and calling the support again and investigating the problem (I moved on 27th Nov, earliest engineer visit was on 3rd Dec, it is 6th Dec and I am still without the broadband)?
Thank you for your time.