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Omar3
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Activation and bill

Hello,

I had my virgin self starter kit arrive on 10th December but due to a fibre wire being cut outside my house I cannot activate till the out side wire is fixed.

will I be billed from the 10th of December or when the wire is fixed and I can finally activate my account?

 Thank you

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Steve1701
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Re: Activation and bill

Hi Omar 

I can't imagine your billing will commence until you are actually connected. Or if you have prearranged a commencement date that coincides with your contract date?

But I'm sure one of our VIP's or Forum Team will be able to advise you further.

🤞

Steve

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Tudor
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Re: Activation and bill

Billing will not commence until your hub is activated.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
Omar3
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Re: Activation and bill

Thank you both,

I have been given a date of the 29th ofwhen the outside wire is to be repaired and then the 31st of when an engineer will come in and install a wall socket - I am panicking as I just moved and all my work is from home- can I be confident this will happen?

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Steve1701
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Re: Activation and bill

You are welcome, Sir.

I'm glad Tudor could confirm what I thought.

😊

Steve

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