He could have given me a proper explanation of what was happening, maybe called someone on my behalf to find out extra information or if he could have let me know exactly what I need to do to monitor the situation rather than a last minute flash of a jargon text and no additional help. I paid £30 extra to have him come down and install the thing so I do expect a quite a bit better than what I got. Additionally, it would have been helpful to mention this problem before my installation date so I could delay the cancellation of my previous service.
Having said all that, this post isn't to call out the engineer for terrible service. It must be awkward and stressful for them having to install these things when the company/technology lets them down. Not his fault really.
Im posting to try and get some guidance as to what to do next. Do I just wait for (potentially) days with no Internet connection at home, twiddling my thumbs and waiting for it to kick in or can I do anything to speed the process up? I'd also like to get a better understanding of what the actual problem is so that I can at least be sure of a reason as to why they're taking such a long time to resolve it.
I'm lucky enough to not be working from home currently, but plenty of other people are and will desperately need Internet connection to make a living. Virgin Media need to get this issue solved ASAP so that their new customers aren't paying them huge amounts of money for absolutely nothing.
