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Lifegoeson
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Activating

Received Virgin box today but need a new tv and was told I could activate without a TV. How do I do this? I also can’t log in to the TV Go app as it says ‘the service isn’t available at the moment’. I upgraded from just broadband to broadband and tv with my new contract starting today yet my account page is only showing broadband listed 

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Posidon
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Re: Activating

Hi phone virgin the auto mated system knows you received your kit it will ask if you want to activate it just follow instructions

03454541111

Lifegoeson
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Re: Activating

Thanks

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newapollo
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Re: Activating

Hi @Lifegoeson 

Rather than calling the 0345 number and getting stuck in a  call queue, you should call the activation line. 

0800 953 9500  You will need the box serial number, and your account number and area code.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I don't work for Virgin Media.

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Posidon
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Re: Activating

I didn't need enter serial numbers at all as soon as I entered my Ac no the system knew I had self install kit delivered  and asked if I want to activate it pressed 1 for Yes and it was done 

newapollo
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Re: Activating

I'm pleased that worked for you @Posidon 😎

It does help to have the information to hand, especially as sometimes there's a mismatch with the serial numbers on the VM systems.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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Zach_R
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Re: Activating

Hi @Lifegoeson,

Thank you for your posts and welcome to our community forums. We're here to help.

I'm sorry to hear you had a bit of trouble understanding how to activate the equipment, but I can see members of our community here have offered advice on how to do this. Let us know if you need any further assistance with this.

Thanks,
 



Zach - Forum Team


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