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Activating a Superhub 3

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Sci_Fy
Joining in

on ‎03-07-2021 22:08

Long story short I have issues with my Superhub 2 so have requested a Superhub 3 to be sent out. This could take a week. So in the meantime I got a Superhub 3 from a friend who no longer uses it. Phoned to activate it and was told I had to wait for one to be sent as it would be assigned to my account and I should then phone back to activate that one.

Is this true? I’m not convinced all hubs are specifically assigned to an account be

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎03-07-2021 22:10

Yes true. VM rents the kit to the account holders. Your friend should have returned the hub back to VM. They are “paired” to the account holder. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎03-07-2021 22:10

Yes true. VM rents the kit to the account holders. Your friend should have returned the hub back to VM. They are “paired” to the account holder. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Sci_Fy
Joining in
In response to Adduxi

on ‎03-07-2021 22:26

Thank you for confirming. 

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