According to the guide all I need to do to activate the equipment is connect the box to the broadband plug switch on and wait for the box to negotiate everything. I do not see other action I could do to activate it...?
Yes I tried calling Virgin (I am currently waiting..43mn and keep listening music...)
There is an engineer came and reconnect some cables in the street but finally told me the cables are not good. There is a new schedule taken on Sunday, 22nd and I hope the internet connection could be good after that appointment ! I'll keep posting the results...
Now it's sound a little crazy.... According to Virgin a repull team must come to my street to fix the wire. Unfortunately no appointment have been made and no any schedule so no any idea when it could be done.
the worst being according to the Virgin people I chatted with , invoicing would start only after line will be fixed... Which is clearly not the case because invoicing already started... 😞